Shenzhen EC-Times Tech Co., Limited

FAQ
1: Do you have a catalogue?
Since the market is changing rapidly, we have a catalog only with some of the products we manufacture. Please start inquiry if you can’t find the product on the website.

2: Can I have a product doesn’t display on your website or catalog?
 Since we are the manufacture, we make a lot of products and accept your customized design, please just show the picture of the product you are looking for, our sales will give you the best recommendation.

3.How can I get your quotation ?
Please provide us information as below :
1/ Items number
2/ Quantity
3/ Your shipping address and contact information

4.Can I have some samples before I place a order ?
Yes, we welcome sample order to test and check quality, mix sample/colors are acceptable. Shipping and samples fee on your side, and the samples fee can be refund to your bulk order.

5.How long for manufacturing  once  I place a order  ?
     It mostly depends on the order quantity, and delivery will be a bit longer in busy season. 
Usually, our lead time is 2 days for sample order,3-25 days for bulk order depends on your order quantity.

6. Can you make our logo on the products ? what’s the terms?
Yes, we can make your logo on the products. Different products require different MOQ, please feel free to contact us and inquiry.

7.I want to make my retail package, is it OK? what’s the terms?
Yes, it’s OK. Please send us your art design and requirement,we will quote accordingly. The MOQ for package is 2000pcs.

8.I have an idea to make our new design, it’s a new unique product in the market, can you make the product for us?
Sure, we provide OEM service, you can trust us and ask us to make your products. We will sign an NDA and never sell or display your products anywhere. 

9. I’m planning a business trip to China, can I have a visit to your factory?
 Yes, you are welcome to visit our factory. please make an appointment in advance so that we arrange the schedule and prepare related documents and samples.

10. How about your payment?
We accept T/T, Western union, PayPal, Money gram.
 
11.What is your shipping method:
We can ship by sea or by air as negotiated, we choose the most cost-effective and fast way from DHL,EMS,FEDEX,UPS.